REMOTE SERVICES

Desktop Valet will connect to your computer utilizing a remote access technology. In order to receive remote support, you must have the ability to access the Internet and have a valid Credit Card (Visa, Mastercard,
American Express, or Discover Card) for payment. If the technician determines that the problem can not be solved remotely, you will have the option of scheduling a technician to visit you onsite.

Internet Data Backup Service Setup
and Configuration - Free
Protecting your valuable files is very important. Desktop Valet's Internet Data Backup Service can protect your important Files and Pictures by backing them up to our secure data center. Our technicians:

• Will assist you in installing our Offsite Backup Client.
• Will assist you in finding your imporant files and setting a backup schedule that makes sense.
• Help you understand the backup reports that are emailed to you should you have any questions.

Virus/Spyware Detection and Removal
$55/hr
Every computer should have a valid and current Anti-Virus software protecting it from the thousands of malitious programs that are circulating on the Internet. Additionally, there are many programs that are known as Spyware that collect information from your computer and send it to various legitimate and illegitimate organizations. These programs not only compromise your privacy and security, they also slow down your computer. Our technicians:

• Will ensure that your Anti-Virus software is up to date and if not, can download and install a *new licensed Anti-Virus program for you. They'll scan the computer and remove most viruses for you. (*Additional software costs apply)
• Download and install a *commercial or freeware spyware scanner and scan the computer for Spyware, then remove unwanted programs.

Computer Optimization
$55 Flat Fee
There are many settings that can enhace the functioning and performance of your PC. If your PC is running slow, and it has already been checked for Viruses and Spyware, Our technicians:

• Will check your system for the various settings that can enhance your computing experience and adjust those settings.
• Will check to see that your Microsoft Security Patches are up to date.
• Wil check to ensure that your Anti-Virus Software is currently licensed and up to date.
• If we find that your computer has virus or spyware problems, please see the Virus/Spyware Detection and Removal above.

Software Installation
$55 Flat Fee
If you have legally licensed software that needs to be installed on your computer and you don't feel comfortable doing it yourself, our technicians:

• Will help you in installing most common software titles.
• Will help you purchase and install Anti-Virus/Anti-Spyware software.
• Assist in troubleshooting many popular software programs.

Parental Controls Setup and Installation
$55 Flat Fee
The Internet is a fascinating place with many great educational and entertainment resources. However there are many dangers on the Internet for our children. Desktop Valet recommends that children between the ages of 6 and 17 utilize computers in your home's public areas, however that is not always possible. Desktop Valet can sell and ship to you parental control or monitoring software and our technicians:

• Will assist you to install and properly configure the software.
• Explain how the software works and what you can expect.
• Check that your computer does not have any file sharing programs that could lead to copyright violations.
• Give you the peace of mind that you are doing the right thing for your children's safely.

Wireless Network Security Check
$50 Flat Fee
In our experience, most wireless networks are not secure leaving your computers vulverable to hackers and bored neighborhood kids, and in many cases degrading the available speed of your Internet connection due to others using it without your permission. Our technicians:

• Will check to see if your wireless router's security features are enabled.
• Will Examine the wireless signal and determine if SSID Broadcasting is enabled.
• Will check your PC for any file sharing software and the availability and status of a personal firewall.
• Will change the wireless connection to a more secure one on a single computer. (additional computers are $15/each) (Requires that the PC utilized is connected wirelessly and that the Wireless Router Password is know to the customer)

Let Desktop Valet take care of your PC so that you don't have to!

Call us now at 877-699-9997 or in the Las Vegas Metro Area at 702-553-3200